Introducing Beam's New Knowledge Base

We're super excited to share some big news with you. We've just launched our brand new Knowledge Base! At Beam, our mission has always been to empower businesses in their journey towards sustainable energy solutions. Whether you are a customer, supplier, or a partner of ours, we understand that navigating our platform can sometimes be confusing. That's why we’ve created this comprehensive resource designed to make your experience as seamless and informative as possible, allowing you to get the most out of our platform.

Why a Knowledge Base?

As we continue to grow and evolve, we recognize the importance of offering comprehensive support to our users. The decision to create a Knowledge Base stemmed from our commitment to address common questions such as the cost of our different services, resolve frequently encountered technical issues, and provide detailed guidance on using the Beam platform in general. Our goal is to ensure that every user, whether new or experienced, can navigate our platform with ease and confidence.

What the Knowledge Base Offers

Our Knowledge Base is a centralized repository of articles meticulously crafted to assist you in various aspects of using the Beam platform. Here’s a glimpse of what you can find:

• Platform Overview: The Beam platform is separated into 3 sections: Assess, Procure, and Manage. But what is the process of each step and how does it work?
• Account Management: Common issues from adding a new user to your account to retrieving lost login details. 
• Assessment: Step-by-step process on creating an assessment on the platform and how to correctly format your interval data.
• Procurement: Detailed look at the procurement process on Beam and how you can go about creating an offer request.
• Management: Guidance on how you can manage your system performance after implementation and how to make sure your project is properly installed.

Why You'll Love It

We designed the Knowledge Base to be super user-friendly and helpful. Here’s how it can make your life easier:

• Self-Serve Simplicity: Find answers on your own, whenever you need them. No waiting around for support.
• Quick Solutions: Get the info you need right away, whether you're new to Beam or a long-time user.
• Better Support: Our team is still here for you, but now you can solve many issues on your own, freeing us up to help with the tough stuff.

What’s next?

The launch of our Knowledge Base is just the beginning. While our initial focus is on providing detailed information about the Beam platform, in the coming months we plan to add a new section dedicated to general knowledge on solar energy systems. This will include articles on:

• Solar Technology: Insights on why solar is worth getting, how it can save you money, and detailed guides on how you can find the optimal system for your site.
• Battery Storage: Information on battery options and how they can complement your solar energy system.
• Financial Options: Guidance on financing solutions, incentives, and cost-benefit analyses to help you make informed decisions.
• Much more: Definitions of common terminology, acronyms, and other technical knowledge.

Our ultimate vision is to create a holistic resource that not only supports your use of the Beam platform but also equips you with valuable knowledge to navigate the broader landscape of solar energy adoption.

Explore the Knowledge Base Today

Ready to dive in? Head over to the Beam Knowledge Base and start exploring. We hope you find it as useful as we intended it to be.